Frequently Asked Questions

Everything you need to know about shopping with URIEL

What is the processing time for my order?

All URIEL orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your package.

What is your return and exchange policy?

We offer a 14-day return policy for all items in their original, unworn condition with tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or style.

Do you offer international shipping?

Yes, URIEL ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.

How can I ensure I select the correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

How do I care for my URIEL garments?

To maintain the quality of our fabrics, we recommend following the specific care instructions found on the inner label of each garment. Generally, we advise cold machine washes and avoiding tumble dryers.